The revocation period is 14 days from the day on which the buyer or a third party named by him, who is not the carrier, has or has taken possession of the goods. To comply with the withdrawal period, it is sufficient that the notice of exercise of the right of withdrawal is sent before the expiry of the withdrawal period.
To exercise the right of withdrawal, Seller shall be informed by means of a clear statement (e.g. a letter or e-mail sent by mail) of the decision to withdraw from the contract.
The goods shall be returned or handed over to Seller without undue delay and in any case no later than 14 days from the day on which Seller receives the revocation of the contract. The deadline is met if the goods are dispatched before the expiry of the 14-day period.
In the event of revocation, the Buyer shall cover the costs of returning the goods.
The customer’s right of withdrawal is excluded for contracts for goods that are made to customer specifications or clearly tailored to personal needs, for goods that can spoil quickly or whose expiration date is quickly exceeded, for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene reasons, provided that their seal has been removed after delivery, for alcoholic beverages whose price was agreed upon at the time of conclusion of the contract and whose current value depends on fluctuations in the market over which Seller has no control.
To exercise the right of withdrawal, Seller recommends the use of the following withdrawal form, which can be filled out electronically and sent to firstname.lastname@example.org (not mandatory).
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ():
Ordered on ()/received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.